Microsoft 365 and email
Mailboxes, licensing, shared inboxes, MFA that’s stopped working, mail landing in junk, migrations off old hosting, staff joining and leaving.
Technicians online now · Tickets answered Mon–Fri, 8:30am–5:30pm AEST
Your IT department, on the other end of a ticket.
Remote-first IT support for Australian businesses of one to fifty people. Raise a ticket, a technician picks it up and tells you the scope and the price before anything starts. No call centre, no lock-in, no bill shock. Hands on deck across Greater Sydney when a job can’t be done down the wire.
No lock-in contracts · You approve every remote session · ABN 21545579205 · Fully insured
What we actually get asked to fix
Not a list of acronyms. These are the jobs that land in the queue week after week from Australian small businesses.
Computers and new starters
Slow machines, printers that won’t print, setting up a laptop for someone starting Monday, moving a person’s data across, safely wiping the old one.
Security and backup
Multi-factor rollout, a mailbox that’s been compromised, ransomware clean-up, backups that are actually tested, and Essential Eight alignment for insurers and auditors.
Websites, domains and hosting
WordPress sites that break after an update, expiring domains, DNS and mail records, SSL, moving a site to hosting that doesn’t fall over.
Internet, Wi-Fi and networks
Dropouts, dead spots in the back office, a new router or switch, VPN for people working from home, moving premises without losing a day.
Dealing with your other vendors
We’ll sit on hold with the telco, the accounting software people and the previous IT bloke, and come back with an answer instead of a transfer.
How a job runs, start to finish
The part most people worry about is letting a stranger onto their computer. Here’s exactly what happens.
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01
You raise a ticket
Through the site, by email, or by phone if you’d rather talk. You get a ticket number immediately and can watch it in the portal.
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02
We scope it and price it
A technician reads it, asks anything missing, and comes back with what’s involved and what it will cost — before the clock starts.
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03
You approve the session
Remote access starts only when you accept a one-time code. You watch the whole thing and can end it at any point. For Greater Sydney jobs that need hands, we book a visit.
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04
You get it in writing
Every ticket closes with a plain-English note of what was wrong, what we changed and anything you should keep an eye on. It stays in your portal.
Three ways to work with us
Every arrangement starts the same way — a free 15-minute call where we look at what you’ve got and quote you properly. No obligation, and no surprise invoice afterwards.
Support Credits
Buy a block of support up front and draw it down whenever you need us. Nothing expires for 12 months, nothing auto-renews.
- Remote support and small projects
- Live balance visible in your portal
- Greater Sydney on-site draws from the same balance
- Best for smaller teams
From $1,350 per pack ex GST
Get a quote
Ongoing
Most businesses
Managed Care
A flat monthly fee per person. We watch the systems, keep them patched and secured, and answer the tickets as they come.
- Unlimited business-hours remote support
- Monitoring, patching and verified backups
- Microsoft 365 and user administration
- Essential Eight alignment and a yearly review
- No lock-in — 30 days notice, any time
From $135 per user / month ex GST
Book a 15-min call
On-site & Projects
Some jobs need somebody standing in the room. Office moves, new server or network gear, a floor of machines to set up.
- Greater Sydney, booked in advance
- Fixed quote per project, not open-ended hours
- Cabling, hardware and vendor coordination
- Available with or without a support plan
Quoted per job · from $450
Tell us about the job
All figures exclude GST. Hardware, licences and third-party subscriptions are billed at cost and shown separately on every invoice.
Why businesses move to us
You speak to the technician
Not a dispatcher, not an offshore queue. The person who answers the ticket is the person who fixes it.
Priced before we start
No call-out fee, no diagnostic charge, no clock ticking while we work out what’s wrong.
Everything on the record
Consent, session times and changes are all logged — which is exactly what an auditor or an insurer wants to see.
We hold the whole stack
Hosting, domains, email and desktops under one roof, so nobody gets to blame the other provider.
Businesses we know our way around
The software and the compliance obligations differ by trade. These are the ones we’ve spent the most time inside.
[CLIENT QUOTE — one or two sentences about a specific problem you solved and what changed for them.]
Fair questions
Still not sure? Send the question through and we’ll answer it properly, no sales pitch attached.
Do I have to sign a contract?
No. Credits are a one-off purchase, and Managed Care runs month to month with 30 days notice either way.
What if you can’t fix it?
If a remote job can’t be resolved, you aren’t charged for the attempt. Where it needs a workshop, replacement hardware or a specialist, we’ll tell you straight and help you organise it.
Is remote access safe?
The session only opens when you enter a one-time code, you see every action on your screen, and you can end it instantly. Start and finish times, and who consented, are recorded against the ticket.
We’re not in Greater Sydney — can you still help?
Yes. Remote support covers the whole country and most work never needed a visit anyway. If something physical is required further afield, we’ll arrange a local technician and manage them for you.
We already have someone. Can you work alongside them?
Often, yes — plenty of clients use us for the things their current provider doesn’t cover, like hosting, websites or after-hours escalation.
Something broken right now?
Raise a ticket and you’ll hear back from a technician, not an auto-reply. If you’d rather size us up first, book a 15-minute call and ask whatever you like.