Privacy policy

Last updated: [DATE]

This is a skeleton, not a policy. The headings below are the ones an Australian IT services business normally needs to cover. Fill in each section with what you actually do, then have it checked before you publish. Delete this box when it's done.

Who we are

[Your legal entity name], ABN 21545579205, trading as Ask-IT. Contact: support@ask-it.com.au.

What we collect

[Names, business names, email addresses, phone numbers, the contents of tickets, files you upload, and technical information about the systems we support. Say what you collect and why you need it.]

What we do during a support session

[Remote sessions require your consent via a one-time code. Describe what a technician can see, what is recorded, and what is kept against the ticket — consent time, session start and finish, and a written note of changes made.]

How we store and protect it

[Where data is hosted, who can access it, how long you keep tickets and session records, and what happens when a client leaves.]

Who else sees it

[Any third parties — payment processors, email providers, remote access software, subcontracted technicians. Name them.]

Data breaches

[Your obligations under the Notifiable Data Breaches scheme and how you'd notify affected clients.]

Accessing or correcting your information

[How someone asks for a copy of what you hold, or asks you to correct or delete it, and how long you take to respond.]

Complaints

[How to complain to you, and that unresolved complaints can go to the Office of the Australian Information Commissioner.]