Pick the shape that fits. We’ll quote the number.
Three arrangements cover almost every business we work with. Which one suits you depends on how many people you have, how much depends on the systems, and whether anyone is watching them today. 15 minutes on a call and we can tell you — and quote it — without you committing to anything.
| Support Credits Pay up front, use as needed | Managed Care Flat monthly, per person | On-site & Projects Quoted per job, Greater Sydney | |
|---|---|---|---|
| Who it suits | Smaller teams, occasional need | Teams that can’t afford downtime | Any size, one-off piece of work |
| Indicative price | $1,350 per pack | $135 per user / month | $450 or quoted |
| Remote help desk | Draws from your balance | Unlimited, business hours | Not included |
| Monitoring & patching | — | Included, all managed devices | — |
| Backup, checked and tested | On request | Included and verified | Can be set up as a project |
| Microsoft 365 administration | Draws from your balance | Included | — |
| Security baseline (Essential Eight) | Assessment available | Aligned and reviewed yearly | Assessment available |
| Greater Sydney on-site attendance | Draws at 1.3× the remote rate | 1 visit included, then quoted | That’s the whole point |
| After-hours and weekends | By arrangement, 1.5× rate | Emergency escalation included | By arrangement |
| Commitment | None. Balance valid 12 months | Month to month, 30 days notice | None |
| Get a quote | Book a 15-min call | Tell us about the job |
All prices ex GST. Hardware, licences and third-party subscriptions are passed through at cost and itemised separately.
Why there’s no price calculator here
Two businesses with ten staff each can need completely different things. A number pulled out of the air before anyone has looked at your setup isn’t a quote — it’s a guess you’d end up paying for later.
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01
15 minutes on a call
How many people, what software runs the business, what’s gone wrong lately, who looks after it now.
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02
A look at what you’ve got
A short remote review of your mail, devices, backups and security posture. You get the findings whether or not you engage us.
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03
A written quote
Plain English: what’s covered, what’s billed separately, what isn’t covered at all. Valid for 30 days.
Get a quote, or just ask a question
We’ll come back within 4 business hours with either a quote, a time for a call, or a straight answer. Nobody will chase you afterwards.
Don’t use this form — raise a ticket so it hits the queue properly.
1300643743 · Mon–Fri, 8:30am–5:30pm AEST